Shipping and Delivery Policy

Last updated: 29 August 2026

1. Where we deliver

Beyond the Cork delivers to addresses accepted through our online checkout or confirmed directly by us.

We offer:

• Local delivery within our designated West Sussex delivery area. 
• Courier delivery to eligible addresses elsewhere in Great Britain. 
• Delivery arrangements for larger wedding, event and corporate orders by quotation. 

Some offshore, island, remote or restricted postcodes may not be available through standard checkout or may carry an additional charge.

We do not guarantee delivery to PO boxes, unattended parcel lockers or locations where age verification cannot be completed.

2. Local delivery

Free local delivery is available on qualifying orders of six or more bottles within:

BN17, BN18, BN16, BN12, PO22

Any charge for an order below the qualifying quantity will be shown at checkout or agreed before payment.

We may contact the customer to arrange a convenient local delivery date.

3. Courier delivery charges

Courier charges are calculated according to the delivery address, order size and service selected.

The full charge will be shown at checkout or confirmed before the order is accepted.

No additional delivery charge will be added after acceptance without the customer’s agreement.

4. Delivery times

Available delivery options and estimated times will be shown at checkout or in the order confirmation.

We normally aim for gift and standard courier orders to arrive within approximately two to three working days, but this is an estimate rather than a guaranteed delivery date unless expressly stated.

Large orders, wedding orders, personalised gifts, remote addresses and peak periods may take longer.

Where no delivery period has been specifically agreed, we will deliver without undue delay and normally within 30 days, as required for consumer orders. 

5. Christmas and peak periods

Customers should order early for Christmas, bank holidays and other busy periods.

Adverse weather, courier disruption and unusually high demand may affect delivery times. We will publish any seasonal order deadlines separately.

6. Age verification

Alcohol may only be delivered to a person aged 18 or over.

We operate an age-verification approach consistent with Challenge 25. A delivery driver may request acceptable photographic proof of age from anyone who appears under 25.

The purchaser must ensure that:

• They are aged 18 or over. 
• The recipient is aged 18 or over. 
• A suitable adult is available to receive the delivery. 
• The recipient can provide acceptable proof of age where requested. 

Delivery may be refused where suitable identification is not produced or where the driver reasonably believes that supplying the alcohol would be unlawful or unsafe.

Remote sellers and delivery providers should operate an effective age-verification policy, with proof of age available at delivery where necessary. 

7. Safe places and unattended delivery

Because the parcel contains alcohol, we do not normally authorise delivery to an unattended safe place.

Delivery to a neighbour or another nominated person will only be permitted where that person is aged 18 or over and any required age verification has been completed.

8. Gift deliveries

The purchaser is responsible for:

• Providing an accurate recipient name, address and telephone number. 
• Ensuring the recipient is aged 18 or over. 
• Making the recipient aware that an age-restricted delivery may arrive. 
• Checking that the requested delivery date is achievable. 

Gift messages may be included where the option is available.

We will take reasonable care with presentation, but couriers may attach necessary delivery labels to the outer transit packaging.

9. Incorrect addresses and failed delivery

Customers should check the delivery details carefully before submitting an order.

Where an order cannot be delivered because:

• The address supplied was incorrect or incomplete. 
• No suitable adult was available. 
• Suitable proof of age was not produced. 
• The recipient refused the parcel. 
• Access to the premises was not reasonably possible. 

we may charge the reasonable direct cost of redelivery or return to us.

If the order is returned and cancelled, any refund may be reduced by reasonable delivery and return costs, where legally permitted and clearly attributable to the failed delivery.

10. Delivery confirmation and risk

The products remain at our risk until they are delivered to:

• The customer. 
• The named recipient. 
• Another adult nominated by the customer and accepted by us. 

Ownership passes when full payment has been received.

11. Damaged or incomplete delivery

Please report broken, leaking, missing or incorrect products promptly, ideally within 48 hours.

Include photographs of the bottle and packaging where possible.

This reporting request does not affect statutory rights. Our Returns and Refunds Policy explains the remedies available.

12. Delays outside our control

We are not responsible for delay caused by circumstances outside our reasonable control, provided we take reasonable steps to minimise the effect and keep the customer informed.

Where a delay is substantial, the customer may contact us to discuss cancellation or an alternative arrangement.