Terms and Conditions

Last updated: 29 August 2026

1. About Beyond the Cork

These Terms and Conditions apply to products and services supplied by:

Beyond the Cork
Business address: 19 The Hamlet, Waterford Gardens, Climping, BN17 5RY
Email: simon@beyondthecork.co.uk
Telephone: 07711 876033

References to “Beyond the Cork”, “we”, “us” and “our” mean the business identified above.

References to “you” and “your” mean the customer, person making the booking or website user.

2. Scope of these terms

These terms apply to:

• Online wine and gift orders. 
• Orders placed by telephone or email. 
• Gift vouchers. 
• Private tastings. 
• Public ticketed events. 
• Wedding and party wine consultations. 
• Corporate tastings, gifts and orders. 
• Use of our website. 

The following policies also form part of these terms:

• Shipping and Delivery Policy. 
• Returns and Refunds Policy. 
• Privacy Policy. 
• Cookie Policy. 
• Copyright and Intellectual Property Notice. 
• Website, Wine and Events Disclaimer. 

Where a written quotation, event listing or corporate agreement contains specific terms, those terms will apply to that booking or order. These general terms continue to apply except where the written agreement clearly says otherwise.

3. Age requirement

You must be at least 18 years old to:

• Order alcohol. 
• Receive an alcohol delivery. 
• Book or attend an age-restricted tasting. 
• Purchase alcohol as a gift for another person. 

By placing an order, you confirm that you and the intended recipient are aged 18 or over.

We may use age-verification controls and require suitable proof of age. We may refuse or cancel a sale, delivery or service where age cannot be verified or where supply would be unlawful.

4. Product information

We take reasonable care to describe products accurately.

However:

• Bottle photographs are illustrative. 
• Labels, bottle shapes, closures and presentation may change. 
• Tasting notes are subjective. 
• Producers may change specifications between vintages. 
• Stock information may occasionally change before the website is updated. 
• Colours displayed on a screen may not precisely match the physical product. 

Where a particular vintage, certification, closure, packaging style or dietary characteristic is essential, please contact us before ordering.

5. Availability and substitutions

All products are subject to availability.

We will not substitute a materially different wine without the customer’s agreement.

Where an ordered product is unavailable, we may:

• Contact the customer to suggest an alternative. 
• Remove the unavailable product and refund it. 
• Cancel and refund the affected order. 

A minor label or packaging update does not normally amount to a product substitution.

6. Placing an order and contract formation

When you submit an order, you are making an offer to buy the products or services shown.

An automated order acknowledgement confirms that we have received the order. It does not necessarily mean that we have accepted it.

A binding contract is formed when we:

• Send confirmation that the products have been dispatched; 
• Confirm that an order is ready for an agreed collection or delivery; or 
• Expressly confirm acceptance of a service or event booking. 

We may decline an order before acceptance because of stock availability, a pricing error, licensing requirements, suspected fraud, delivery restrictions or another reasonable business reason.

Where payment has already been taken for an order we cannot accept, we will issue a refund.

This order-and-acceptance structure is commonly used by wine retailers to deal fairly with stock changes and pricing errors before dispatch. 

7. Prices

Prices are shown in pounds sterling.

The price displayed at checkout is the total product price payable, subject to any separately displayed delivery charge.

Beyond the Cork is not currently registered for VAT. We therefore do not issue VAT invoices.

We take reasonable care to display accurate prices. If an obvious pricing error is discovered before acceptance, we will contact the customer and provide the option to proceed at the correct price or cancel for a refund.

We will not increase an accepted order price without the customer’s agreement.

8. Payment

Payment must be made using an available checkout method or another method expressly agreed with us.

Payment may be processed by an independent payment provider. That provider’s terms and security procedures may also apply.

An order may be delayed or cancelled where payment is declined, reversed or suspected to be fraudulent.

9. Promotions and discount codes

Promotions apply only for the dates and products stated.

Unless expressly indicated:

• Only one discount code may be used per order. 
• Discounts cannot be exchanged for cash. 
• A discount cannot reduce an order below zero. 
• Promotions do not apply retrospectively. 
• Promotional stock is subject to availability. 
• We may withdraw or correct a promotion affected by an obvious error or misuse. 

The customer’s statutory rights are unaffected.

10. Delivery

Delivery is governed by our Shipping and Delivery Policy.

The customer is responsible for providing an accurate address and ensuring that a suitable person aged 18 or over is available to receive the order.

Estimated dates are not guaranteed unless expressly agreed as guaranteed.

11. Cancellation, returns and refunds

Cancellation, return and refund arrangements are set out in our Returns and Refunds Policy.

Nothing in these terms restricts statutory rights concerning goods that are faulty, damaged, not as described or otherwise fail to meet consumer-law requirements.

12. Private tastings

The booking confirmation will state:

• Date, time and location. 
• Expected guest numbers. 
• Tasting theme or package. 
• Price and payment arrangements. 
• What Beyond the Cork will provide. 
• What the host or venue is expected to provide. 
• Any agreed food, travel or venue costs. 

Unless otherwise agreed:

• Guests must be aged 18 or over. 
• The host must provide a safe, suitable and reasonably accessible venue. 
• The host should disclose relevant access issues or hazards beforehand. 
• The host is responsible for food and catering. 
• Beyond the Cork may provide pairing guidance but does not accept responsibility for food supplied by someone else. 
• Guests should disclose relevant allergies or accessibility requirements in advance. 
• The person making the booking is responsible for communicating relevant booking conditions to guests. 

13. Public and corporate events

Event descriptions will explain what is included in the ticket or booking.

We may make reasonable changes to wine selections, speakers, timings or event arrangements where necessary, provided the overall nature and value of the event are not materially reduced.

We may refuse admission or alcohol service to a person who:

• Is under 18. 
• Cannot provide suitable proof of age. 
• Appears intoxicated. 
• Behaves in a threatening, unsafe or seriously disruptive manner. 
• Fails to comply with reasonable venue or safety instructions. 

No refund will normally be due where service or admission is refused because a person has failed to comply with clearly stated age, identification or conduct requirements.

14. Event cancellation

Customer and Beyond the Cork cancellation arrangements are set out in the Returns and Refunds Policy and any event-specific listing.

Where we cancel, we will offer a refund or suitable alternative.

We are not responsible for separate travel, accommodation or other arrangements made independently by a guest, except where liability cannot legally be excluded.

15. Wedding and party consultations

The consultation description or quotation will state:

• The consultation fee. 
• Wines to be tasted. 
• The approximate duration. 
• Whether the fee is credited against a subsequent order. 
• Minimum order or qualifying conditions. 
• Delivery arrangements. 
• Any agreed sale-or-return facility. 

Recommendations concerning quantities are estimates based on the information supplied by the customer. Final purchasing decisions remain with the customer.

Sale-or-return is available only where confirmed in writing and is subject to the Returns and Refunds Policy.

16. Gifts and corporate orders

The purchaser is responsible for ensuring that:

• The recipient is aged 18 or over. 
• The delivery information is accurate. 
• Any gift message is lawful and appropriate. 
• They are entitled to provide the recipient’s personal information. 

Larger corporate orders may be subject to a separate quotation, lead time, deposit and cancellation schedule.

Where a separate corporate agreement conflicts with these general terms, the written corporate agreement will take priority for that order.

17. Gift vouchers

Unless the voucher states otherwise:

• Beyond the Cork gift vouchers are valid for 12 months from purchase. 
• The expiry date will be shown or communicated when issued. 
• A voucher may be used only for eligible Beyond the Cork products or services. 
• A voucher cannot be exchanged for cash. 
• A voucher cannot be used to buy another gift voucher unless we agree otherwise. 
• No cash change will be given. 
• Where the purchase exceeds the voucher value, the difference must be paid using another accepted method. 
• An unused voucher may be cancelled where statutory cancellation rights apply. 

If a voucher is lost, contact us with proof of purchase. Where we can verify that an unused voucher belongs to the customer, we may cancel and reissue it.

18. Website use

You must not:

• Use the website unlawfully or fraudulently. 
• Attempt to gain unauthorised access to the website or connected systems. 
• Introduce malicious code. 
• Interfere with checkout, payment or security functions. 
• Submit false reviews or misleading information. 
• Use automated systems to extract substantial website content for commercial use, except where permitted by law. 

We may restrict access where reasonably necessary to protect customers, the website or the business.

19. Intellectual property

Website content is protected as described in our Copyright and Intellectual Property Notice.

Purchasing a product, booking or ticket does not transfer ownership of our branding, tasting materials or other intellectual property.

20. Privacy

Personal information is handled in accordance with our Privacy Policy and Cookie Policy.

21. Our responsibility to consumers

We are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for a loss that was not reasonably foreseeable when the contract was formed.

Where you are acting as a consumer, we are not liable for business losses, loss of profit, loss of business or business interruption.

Nothing in these terms excludes or restricts liability for:

• Death or personal injury caused by negligence. 
• Fraud or fraudulent misrepresentation. 
• Breach of statutory consumer rights. 
• Any liability that cannot legally be excluded. 

22. Circumstances outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, industrial action, supplier failure, venue closure, power or internet failure, public emergency or legal restriction.

We will take reasonable steps to minimise the effect, inform affected customers and offer an appropriate solution where performance is materially delayed or becomes impossible.

23. Complaints

Please contact us first so that we have an opportunity to resolve the matter.

Email: simon@beyondthecork.co.uk
Telephone: 07711 876033

Please include your order or booking number and a clear explanation of the issue.

Data-protection complaints are handled separately under the Privacy Policy.

24. Changes to these terms

The terms applying to an order or booking are normally those in force when the contract is formed.

We may update these terms for future orders and bookings. The date at the top identifies the latest version.

25. Severability

If a court or relevant authority decides that part of these terms is invalid or unenforceable, the remaining provisions will continue to apply.

26. Governing law

These terms are governed by the law of England and Wales.

A consumer living elsewhere in the United Kingdom retains any mandatory rights applying where they live and may bring proceedings in the courts available to them under applicable consumer law.